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Account and data deletion

Request deletion of your Hunar Portal account

Students, teachers, and school administrators can request deletion of their Hunar Portal account and associated personal data using the steps below.

How to request deletion

Submit the form below. Your request is sent to the Hunar Portal support team and, when we can identify the school from the domain or name you enter, to the school owner as well. This helps both our platform team and the school owner coordinate deletion of school-controlled learning records.

What happens next

Hunar Portal support receives your request and checks that the school and account details are valid.
If a matching school is found, the request is also sent to the school owner/admin so they can verify and coordinate deletion of school-controlled data.
We may contact you to verify account ownership before deleting data, so that we do not remove someone else's account by mistake.
Once verified, we delete eligible account data and retain only records that must be kept for legal, billing, security, dispute, tax, or compliance reasons.

Data we delete

Account profile details, login access, student learning records, favourites, app session data, comments or questions where deletion is legally and technically possible, teacher profile data, and school user records associated with the requested account.

Data we may keep

We may retain limited records required for legal, security, tax, accounting, fraud prevention, payment, payout, dispute, refund, chargeback, or compliance purposes. Retained records are kept only as long as needed for those purposes.

Processing time

We usually respond within 7 business days. Completed deletion requests may take up to 30 days to process, depending on account type, school ownership, payment records, backups, and legal retention requirements.